Complaints Procedure
I am committed to providing a professional service to all my clients.
When something goes wrong, I need you to tell me about it. This will help me to improve my standards.
If you have a complaint, please put it in writing, including as much detail as possible.
I will send you a response acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of this procedure.
I will then investigate your complaint. A formal written outcome of my investigation will be sent to you within 35 working days of sending the acknowledgement letter.
If you remain dissatisfied, you can then contact Property Redress Scheme to request an independent review:
Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
Telephone: 0333 321 9418 Email: info@theprs.co.uk
Please note, you will need to submit your complaint to Property Redress Scheme within 12 months of receiving my formal written outcome, including any evidence to support your case.
Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.